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Terms & Conditions

Thank you for choosing to stay at Southdown. We look forward to welcoming you. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

 

Prices: The price of the accommodation includes the following: breakfast, use of electricity, linen, cleaning, hot water, central heating, guest lounge, garden and hot tub.

 

Acceptance of Children: We welcome children of all ages.

 

Pets: Sorry, we do not allow pets at this property.  

 

Cancellation and Insurance: By making your booking, our agreement is a legal contract and your deposit is non-refundable. A non-refundable deposit of 1 night’s charge is payable on booking. Full payment for the remainder of your stay is due on your departure.

 

Non-availability of Accommodation: We would only cancel your visit for reasons beyond our control. We would however attempt to offer you alternative accommodation.  If this was not possible, or unacceptable to you, then we would refund all monies already paid by you. Our liability would not extend beyond this refund.

 

Arrival: Your accommodation will be available to you from 4pm on the day of arrival, unless otherwise arranged. If you wish to arrive earlier, please let us know so we can ensure we are here and that your room is ready for you. You are expected to vacate the premises between 10am and 4pm everyday.

 

Late arrival procedure: Please ensure you contact us no later than 7pm to let us know if you will be arriving late.

 

Departure: Please be ready to leave the accommodation by 10am on the day of departure, unless otherwise arranged. We will provide you with an invoice, payable on departure, for any additional services you may have used during your stay.

 

Damages and Breakages: Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

 

Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

 

Privacy Policy: Any data collected during the course of this booking will be stored on our computer(s).  We may from time to time contact you about promotions and offers.  Please let us know if you do not wish to receive further communication from us. We will not share your details with any third party.

 

A very warm welcome awaits you at Southdown.